5Bets Privacy Policy — Your Data Is Completely Safe With Us

1 Introduction & Scope

5 Bets (https://5bets.bet) is an internationally licensed online betting and gaming platform. We place the highest importance on the privacy of our users. This Privacy Policy explains how 5 Bets collects, stores, processes, and protects your personal information.

This Privacy Policy applies to all users of 5 Bets — through our website, mobile app, customer support channels, or any of our digital services. By using the platform, you agree to this Privacy Policy.

We comply with international GDPR standards and applicable local laws on data protection. We always ensure a lawful basis for processing your personal data.

2 What Data We Collect

5 Bets collects the following types of information as needed to provide its services:

With your consent, we also store marketing preferences, language settings, and customer service communication records.

3 How Your Data Is Used

5 Bets uses your personal data solely for the following purposes:

• Account Management: For registration, login, and account security.
• Service Provision: To process betting, gaming, and payment transactions.
• Identity Verification: For KYC processes and age verification.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To address your questions and complaints.
• Legal Obligations: To meet regulatory requirements.
• Marketing: To send you relevant offers and promotions, based on your consent.
• Service Improvement: For analytics to further improve the platform experience.

4 Data Sharing & Third Parties

5 Bets never sells your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Information required to process transactions with approved payment partners, including Mobile Pay, Nagad, and Rocket.
• Identity Verification Agencies: Approved third-party services for KYC and age verification.
• Licensing Authority: In response to legal requests from our licensing authority or relevant regulatory bodies.
• Law Enforcement: When required by a court order or valid legal process.
• Business Partners: Technology service providers who are contractually obligated to protect your data.

All third parties are contractually bound to uphold our privacy standards. They may not use your data for their own purposes.

5 Cookies & Tracking Technologies

The 5 Bets website and app use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. Without these, the site will not function properly.
• Functional Cookies: To remember language preferences and personalization settings.
• Analytical Cookies: Helps improve our services by analyzing site usage patterns.
• Marketing Cookies: To show you relevant ads based on your interests (with your consent only).

You can control or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the proper functioning of some site features.

6 Data Protection & Security Measures

5 Bets employs industry-leading technology and processes to protect your personal data:

• SSL/TLS Encryption: All data transfers between your device and our servers are protected by 256-bit SSL encryption.
• Firewall & Intrusion Detection: Advanced firewalls and real-time monitoring systems are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): Enable two-factor authentication for an extra layer of account security.
• Restricted Access: Only authorised staff can access your data, and only to the extent necessary for their role.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Data Backup: Your data is stored securely in encrypted backups.

7 Your Data Rights

As a 5 Bets user, you have the following rights, which we fully respect and uphold:

To exercise these rights support@5bets.bet— send us an email. We will respond within 30 days.

8 Child Protection Policy

5 Bets strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory at registration.
• If a minor opens an account, it is immediately closed and all associated data is securely deleted.
• Parents or guardians can notify us about a potential account belonging to their child by emailing support@5bets.bet.

9 Policy Changes & Notifications

5 Bets may update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a clear notice on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

10 Contact & Complaints

For any privacy-related questions, concerns, or requests, please contact our Data Protection team:

If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.